Refund & Returns Policy
Overview
At iptvserviceus.com, we stand behind the quality of our service. We understand that issues can arise, and our refund policy is designed to be fair, transparent, and straightforward for every customer.
Because our service is digital and subscription-based, refunds are handled differently than physical product returns. Please read this policy carefully before submitting a refund request.
Refund Eligibility
You may be eligible for a full or partial refund if your request meets one or more of the following conditions:
- Request submitted within 7 days of purchase
- Service was never activated or used
- Duplicate/accidental payment made
- Confirmed technical fault on our end
- Service significantly different from what was advertised
- Billing error caused by our system
- Request submitted after 7-day window
- Service has been fully activated and used
- Issues caused by customer's own device or internet
- Change of mind after activation
- Violation of our Terms of Service
- Third-party content or channel unavailability
Non-Refundable Circumstances
The following situations are explicitly excluded from our refund policy. Requests submitted under these conditions will not be approved:
- Subscriptions where the service has been fully activated and content accessed for 7 or more days
- Refund requests submitted due to personal preference or change of mind after use
- Service interruptions caused by third-party content providers or broadcast rights restrictions
- Connectivity or compatibility issues originating from the customer's hardware, internet service, or network configuration
- Accounts suspended or terminated due to a violation of our Terms of Service
- Promotional, discounted, or gift subscription plans marked as non-refundable at purchase
- Renewals that were not cancelled before the renewal date (see cancellation policy below)
How to Request a Refund
To submit a refund request, follow these steps. Providing complete and accurate information will ensure the fastest possible resolution.
Contact Our Support Team
Visit iptvserviceus.com and use the Contact Us form, or reach out via our live support channel. Do not initiate a chargeback before contacting us — we'll resolve it faster directly.
Provide Your Account Details
Include your registered email address, order or subscription ID, the date of purchase, and a clear description of the issue or reason for your refund request.
Attach Supporting Evidence (if applicable)
For technical issues, screenshots, error messages, or a brief description of the problem will help us process your request faster and more accurately.
Await Review & Confirmation
Our support team will review your request and respond within 48 business hours. You will be notified by email once a decision has been made.
Refund Issued to Original Payment Method
Approved refunds are returned to the original payment method used at the time of purchase. Processing times vary by payment provider (see timeline below).
Refund Processing Timeline
Once your refund has been approved, processing times depend on your payment method. Please allow the following timeframes before contacting us about your refund status:
- Credit / Debit Card: 5–10 business days from approval date
- PayPal: 3–5 business days from approval date
- Cryptocurrency payments: 3–7 business days (converted at current market rate at time of refund)
- Bank Transfer / Wire: 7–14 business days depending on your banking institution
- Other payment processors: Timelines vary; our team will advise you at approval
Partial Refunds
In certain circumstances, we may issue a partial refund rather than a full refund. Partial refunds may apply when:
- The service was used for a portion of the subscription period before a qualifying issue occurred
- A technical problem affected only part of the subscribed content or features
- A goodwill gesture is offered for a verified inconvenience that does not qualify for a full refund
The refund amount in partial cases will be calculated proportionally based on unused service days or the extent of the service disruption. Our support team will communicate the specific amount at the time of resolution.
Chargebacks & Payment Disputes
We strongly encourage customers to contact our support team before initiating a chargeback or dispute with their bank or payment provider.
If a chargeback is filed, we reserve the right to:
- Suspend or permanently terminate the associated account
- Contest the chargeback with supporting transaction evidence
- Restrict future purchases from the associated payment method
We take fraudulent chargebacks seriously. If you have a legitimate concern, our support team is available 24/7 and committed to resolving your issue promptly.
Contact Support
Our support team is ready to assist you with any refund-related questions or concerns. We aim to respond to all requests within 48 business hours.
Submit a Refund Request
Use our contact form to submit your request. Please have your order ID and registered email ready to ensure a fast response.
Contact Us →